SkillSpark Privacy Statement


SkillSpark Statement of Privacy


SkillSpark eLearning Solutions (SkillSpark) is committed to protecting the privacy of your personal information and considers itself accountable for all personal information under its control. This privacy statement is intended to demonstrate our commitment to providing open and transparent privacy policies and practices to help inform our supporters, subscribers, stakeholders and the public about how we may collect, use, or disclose the personal information you choose to share with us.



Collection of Information


Personal information is any information that can be used to identify you other than business contact information. SkillSpark collects, holds, uses and communicates certain personal information pertaining to you for the following purposes:


  • Managing your access to SkillSpark’s products and services;
  • Managing your subscriptions to email newsletters and SkillSpark publications, registering on our website, event planning and registration, potential research avenues, and responding to requests for information;
  • Managing invoicing and accounting services relating to your transactions with us;
  • Managing and coordinating any comments you may have submitted to us and our responses to your comments; and
  • Complying with legal and regulatory requirements.


The personal information we collect can include your e‐mail address, name, address, telephone number, fax number, and financial information, as applicable. SkillSpark may also may ask for demographic information.


The personal information collected by SkillSpark is used exclusively for the purposes listed above and for no other purpose. Moreover, SkillSpark collects only the personal information that is strictly necessary in the course of our relationship with you. SkillSpark will keep a record of your personal contact information, including copies of any correspondence you send to us and your history of transactions with SkillSpark..


From time to time, SkillSpark may update the purpose for which it collects, holds, uses and communicates personal information, in which case you will be notified accordingly so that you may agree to such modification.



Safeguarding your Information


SkillSpark makes all commercially reasonable efforts to ensure that personal information collected is protected against loss and unauthorized access. These safeguards apply to both electronic and hard copy forms of information. All electronic information is protected by standard information technology security techniques, such as firewalls, password protection and data encryption.


Financial information, such as credit card numbers, is kept in a secure location and is restricted to authorized employees. When we transmit sensitive personal financial information (such as credit card number) over the Internet, we protect it through the use of encryptions, such as the Secure Socket Layer (SSL) protocol.



Sharing your Personal Information with Others


The information you provide to SkillSpark is strictly used only to deliver the information you requested, publications you ordered, to process your registration/subscription or service/product payment and to keep you informed of SkillSparkʹs new services and offerings.


SkillSpark will not rent, sell or trade any of your personal information.


In a very limited number of circumstances, we may disclose your information to third party service providers who help us administer our relationship with you, in the normal course of business. For example, we may need to disclose your financial information to our bank in order to process fees and payments for your purchased services.


We only share information that is necessary for the service provider to provide SkillSpark with the service. Our service providers are also contractually bound to keep your information confidential, to safeguard your information, to limit their use of your information to the purpose of rendering their service, and to destroy or return your information when it is no longer required.





SkillSpark will seek consent for the use or disclosure of the personal and business information we collect at the time of collection. If we wish to use collected information for a different purpose at a future date, we will only do so after re‐obtaining consent. Individuals are entitled to withdraw consent at any time by contacting the Privacy Officer who will then process the request and inform the individual of the implications of withdrawing consent.



Access to Your Information


If you wish to request a copy of your personal information in our records or a list of third parties to whom we have disclosed your personal information, please send a written request to our Privacy Officer. We will require acceptable proof of your identification before providing you with a response.


If you feel the personal information in our records is inaccurate, incomplete or out of date, please advise our Privacy Officer and the necessary corrections will be made.



Use of Cookies


To make it easy and convenient for you to log in to our services, the SkillSpark website requires you to enable cookies to utilize our many of our services. Because we use cookies, you can bookmark our website start page and access your account without logging in.


A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.


One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the SkillSpark website, the information you previously provided can be retrieved so you can easily use the features that you customized.


You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully experience the interactive features of the SkillSpark website.



Changes to the Privacy Statement


SkillSpark reserves the right to make minor modifications to this Privacy Statement in the interest of further enhancing the protection of personal information. If any substantial changes are made, SkillSpark will post a notice on its website and contact affected users.



How to Contact Us


If you have any questions, comments, or concerns regarding SkillSpark’s privacy policies and practices, feel free to contact our Privacy Officer at:


Privacy Officer
SkillSpark eLearning Solutions
Suite 320, 1350 Burrard Street
Vancouver, BC, V6Z 0C2
Tel: (877) 747.7275
Fax: (877) 840.2926



SkillSpark’s Mission


Our Commitment to our Clients


Our Standard Terms & Conditions